Please use this identifier to cite or link to this item: http://hdl.handle.net/10923/10038
Type: conferenceObject
Title: Contact Center in a Smart Cities View: a Comparative Case Study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA)
Author(s): Marie Anne Macadar
Jorge Lheureux-de-Freitas
Luiza Schuch de Azambuja
Edimara Mezzomo Luciano
In: Proceedings of 9th ICEGOV, 2016, Uruguai.
Issue Date: 2016
Keywords: e-government
smart cities
URI: http://hdl.handle.net/10923/10038
Appears in Collections:Apresentação em Evento



All Items in PUCRS Repository are protected by copyright, with all rights reserved, and are licensed under a Creative Commons Attribution-NonCommercial 4.0 International License. Read more.