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Type: conferenceObject
Title: Contact Center in a Smart Cities View: a Comparative Case Study of Curitiba (Brazil), Porto Alegre (Brazil) and Philadelphia (USA)
Author(s): Marie Anne Macadar
Jorge Lheureux-de-Freitas
Luiza Schuch de Azambuja
Edimara Mezzomo Luciano
In: Proceedings of 9th ICEGOV, 2016, Uruguai.
Issue Date: 2016
Keywords: e-government
smart cities
Appears in Collections:Apresentação em Evento

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